Help Center

Quick answers about orders, shipping, sizing and returns.

Orders & payment

What payment methods do you accept?

PayPal and all major debit and credit cards. Payments are processed securely; we never see or store your full card number.

How do I place an order?
  1. Choose your style, color and size, then add the design to your cart.
  2. Enter your shipping and billing details.
  3. Pick a shipping method.
  4. Pay and you are done. A confirmation email follows right away.
How do I use a coupon code?

Enter it in the coupon field in your cart or at checkout and press Apply before you pay. The discount shows in the order total.

I made a mistake on my order. What now?

Email [email protected] as soon as possible with your order number and the change you need. We can edit size, color, style or address until the order goes into production.

Can I cancel my order?

Yes, as long as it has not gone into production. Email [email protected] with your order number and we will cancel it and refund you in full. Once printing has started an order can no longer be cancelled.

How do I know the status of my order?

You will get an email when we receive your order, another when it goes into production and a third with your tracking number once it ships. You can also check it any time on our order tracking page. If you don’t see our emails, look in your spam or promotions folder.

Shipping & delivery

How much is shipping?

Shipping is calculated at checkout from your address and the number of items. See Shipping & Delivery for current rates by region.

How long will my order take?

Every item is printed to order, which takes 2–3 business days. Standard delivery then takes 5–10 business days in the US and 7–15 business days internationally. Fast Shipping arrives in 2–3 business days after production.

Do you ship to PO boxes and APO/FPO?

Yes. Military APO/FPO orders are handed to USPS for final delivery and can take up to 45 extra days; tracking stops updating once a package enters the military mail system.

Can I ship one order to several addresses?

Each order ships to one address. For gifts going to different people, please place a separate order for each address.

Will I pay customs or VAT?

International orders ship DDU (Delivered Duty Unpaid). Any import duties, taxes or customs fees are charged by your country and paid by the recipient.

My tracking says delivered but I have nothing.

Carriers sometimes scan a package as delivered a day or two early, so please wait 2 business days and check with neighbors and your mailroom. Still missing? Email [email protected] and we will open a claim and send a replacement.

Sizing, returns & exchanges

How do I find my size?

Our size guide lists measurements for every style. Measure a shirt you already own, laid flat, and pick the closest size.

My item is damaged, misprinted or wrong.

Email [email protected] with your order number and a photo of the item. Once we confirm the problem we will send a free replacement, usually within 72 business hours.

It doesn’t fit. Can I exchange it?

Unworn, unwashed apparel can be exchanged once for a different size of the same style and color within 10 days of delivery. Return and exchange shipping is paid by the customer. Details are in Returns & Refunds.

When will I get my refund?

Approved refunds go back to your original payment method within 3–5 business days of us processing them. Your bank may need a few more days to post it.

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